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How to do a PreQual?

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I see that the ATT-Direct group says that it is "temporarily closed". Also, that there does not appear to have been a Pre-Qual post for over a year. What's the current procedure to ask a tech to verify availability. Background: ATT sales people are suggesting that a higher speed DSL-based Uverse is now available at my address, but I am skeptical. I am currently not even receiving the lower speed that I am signed up for (was too unreliable and the tech backed off a bit). Thanks.

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