So let me start from the beginning.
I switch from my 3mbps DSL to 6mbps uverse back in January. I was getting frequent disconnects, so I called AT&T and they sent me a new gateway. That didn't fix it so they sent out a technician to look at things.
While he was here, he told me that I was kinda far away from the fiber (I think he said about 7000 feet) so he lowered my profile (or was it priority?) to potentially make it more stable (this will be important later). I went from about 6.4mbps down to about 5.5mbps.
Unfortunately that didn't fix my disconnection problems, so AT&T sent out a second technician. He swapped out my modem again (this is the third modem I've had now) but couldn't think of anything else to do. I got him to leave me 50 feet of cat6 cable so that if I continued to have problems I could run a pair from the outside box straight to my wall jack. That's what I eventually ended up doing. I even tried all pairs of wire in that line just in case, but that didn't fix the problem either.
So AT&T sent out a third technician. Luckily this guy seemed to be a little more knowledgeable. He looked at my service history and pretty much immediately knew that the problem wast on my end. So he ran some tests outside at the box and told me that there was most likely a high-res open (which he described as basically a break in the wire somewhere that's being held together by the insulation, so that signal can get through, but not optimally), and that there was a load coil on the line. He said he'd have to send a bucket truck to fix both of those.
I saw the bucket truck a couple of hours later, but they left without saying anything to me. I checked my internet when they left and I was only getting 3mbps. I thought it was a temporary thing they did while they fix the line somewhere else. So I waited til the next morning (~16 hours) and it was still the same. I called the third technician guy back to see if he knew what was going on. He told me that after they fixed the line they did a test and my location couldn't support 6mbps, so they lowered me to 3mbps (without consulting me at all, might I add). He also told me that I could call them up and get my 6mbps back, but that I would likely continue getting disconnects. We both agreed that with the line fixes, it shouldn't be any worse than it was before, so I decided I could live with it if it meant I could keep my 6mbps.
So I called them up and complained that they changed my service without asking me, got them to reinstate my 6mbps, and spent another hour with billing trying to get my discount back (this part is irrelevant, but I'm still bitter about it).
Problem is, when they bumped me back up to 6mbps, they put me back at the highest profile (remember earlier when I said this would be important) and so now I'm more disconnects than before they fixed the line.
So I want to get my profile lowered again like the first technician did. Is this something I can do on my end? For reference, in the gateway settings I am currently connecting at 7193kbs down, and before I was only connecting at 6011kbs down. Is there a setting on the gateway that I can change (I assume no). Can I call up phone support and get them to change it for me? If so, who do I talk to and how do I explain to them what I want? Is this something only a technician can do on premises? If so, I have the phone numbers of technician number two and three, but I didn't want to bother them in case its their day off or whatever.
Am I just screwed? Should I just go back down to 3mbps and live with it?
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