I had previously downgraded U-verse Internet to Pro and had Charter Spectrum installed, but that seems to be showing problems with peering to distant servers, such as my own personal server, which is in Montreal. So, I ordered Power service from AT&T using the web interface, and it scheduled an appointment for 9AM - 12PM today.
Well, that appointment arrived, and a problem arose. The VRAD is in the neighbor's yard, and the neighbor wasn't home, so they left and told me to ask the neighbor for permission to enter their yard when they return, and call as late as 24 hours later, in case they never show. Neighbor returned within two hours and I asked them about it. I secured permission and a means of letting the technician in without having to ring their door. (It's an elderly couple, a blind woman, and her husband who cares for her, and even he has a hard time getting around, answering the door quickly, etc.)
So, I called AT&T back and got them to send a technician out this afternoon. When he was about 10 minutes out, he called me and asked what the problem was. Apparently, the support hotline didn't register that this was a return appointment for my upgrade, so he had to call his supervisor and ask about that.
He arrived, and tested that even after connecting my secondary line to a port, it registered as an open line at my house, so he had to forward my service to an outside line technician. No word on when they'll be taking care of it, stringing the shunt, whatever they need to do to get me bonded pair service.
I suppose I'll probably be rung up at 9AM tomorrow, or possibly Monday, or I don't even know when.
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