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does isp matter??

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My GF just moved in i have a coax internet connection my GF has at&t she brought over the u verse tv boxes with her isb7500 and a isb 7005... so with that said i am trying to get them to work here i thought they just used an internet connection to access her account so the would work but for some reason they do not.. am i missing something or is at&t some how limiting there boxes to only work with there connection.... they said they would not be available to set up the phone line for two weeks sorry but could not find a post about it. Thank you

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