Hello guys, I just switch from the 12Mbps internet to the 18 Mbps internet but I wasn't getting anything near that, I called tech support and they told me that my Residential Gateway doesn't support that package and that they are going to replace my RG, the one that I have is the 2Wire 3800. I have the TV service with two TVs plus HD on a single pair. My question is, is this true?, or are they just replacing the RG to see if this will resolve the issue? Thanks
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