I know this has been a very confusing and changing topic over the year.
I just moved to a new account, my old one was not my own and when I moved I made a new one. I had been following posts about this and hadn't seen any real change except saying that it was now done by connect tech and for a $49 fee. When I first had it done it was when it was free.
I'm on the phone right now and they are telling me they no longer do it for Personal accounts and only business accounts. Is this true? I think we no longer have reps here right?
Also, yes I do need this access. This has helped me trouble shoot misconfiguration and problems even just last week when we switched IP blocks at work.
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