Just thought I'd share with you my nightmare with AT&T that finally resolved itself after almost 2 years.
In the Spring of 2011 our DSL that we had for 7 years with AT&T started acting up. Frequent disconnects, slow speeds, etc. AT&T decided that the problem must be we were on the "old" DSL and would switch us over to U-Verse IPDSL and all would be well. The same problems, and none of our neighbors experienced it either.
Over 17 technician visits later, office of the President getting involved, and countless other phone calls with support and whoever else would listen the problem finally got resolved.
A technician this week, a new guy that has never been here before, but who was a true tech veteran, did what countless other techs swore up and down they did -- switched us over to a new pair. The problem immediately went away. Solid as a rock -- speeds that are exactly what we would expect for 12mbps.
He took the time to do it right -- checked pair after pair until he found a good one. Checked at the pedestal, the NID, at the cross-box. He was determined to resolve the issue.
In the meantime, in two years time AT&T has installed 2 new buried underground shielded drops, replaced the modem countless times, replaced the NID, re-did practically all the inside wiring and "cut the port" at least twice.
We were told that they had switched us to a new pair at least twice -- which obviously they didn't.
Kudos to this tech for finally doing what 17 other tech visits never did.
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