So I bought a house and wanted to move my uverse internet only to my new address (move is less than 1 mile on the same CO).
My apartment was 300ft from CO on aDSL2 Uverse.
My new house is on a VRAD using two bonded lines with VDSL.
So I go to ATT's website and do the 'move your service' form.
I get an error on the form and then a chat box pops up.
I explain the error and say I want to move. I give my info and the person says to move my service I need to pay $100 for installation.
I explain the house I am moving to already has a NID and a line installed to a jack (a home run) so no installation is required. I type I can plug in my modem myself.
She says I have to pay for installation because the house is not setup and she sent a test signal.
I asked her how show scanned the line without having a modem or device at the end to send a test signal. She change the subject and just kept repeating that the house needs installation for $100.
Then she says I will also need to get a new modem and that I have to rent theirs for $7 a month. Again she says no way around the rental.
Now I explain I have two adsl modems and 3 uverse modems already and I will not pay for a new one nor will I pay for rental.
I ask again nicely to just move my service, I dont need installation, I will not pay extra for rental.
She refuses to do anything and then says I can either pay the $100 or cancel.
I said to cancel me and then she refused to cancel me.
After an hour of talk to this jerk I disconnect.
The next day I call cancellations and state I was told by their rep that I need to cancel my service. The guy asked why? I said the tech told me to either pay $100 to move my service or cancel and I am choosing to cancel.
He actually seemed to care and said he would fix everything if I did not cancel.
He immediately said he will take off the $100 installation and give credit for 1 year of modem rental = $84.
No argument needed.
Then he says the 25 meg is $45 a month. I tell him that I just want my same $28 a month internet only.
He asks if I want TV and I say no.
So then he says he will put me on the "50% off plan" for 18 megs at $28 a month.
I agreed, but he said a tech still had to come out but it would be free. I said fine and that call was less than 10 minutes.
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