Where should I go with this?
I sent this e-mail to attcustomercare@att.com:
"I've got a question that I would like answered by Tier 2 technical support:
I've got 18 meg service, my router stats are attached. On the Uverse website, 18 meg service is the best I can do at my address. But looking at these actual stats, can I qualify for, say, the 45 mbps service?
It looks like I'm on an F card, is there any way to get that upgraded to a K or N? Maybe I would qualify for higher speeds then?
My address is .
My account number is "
This is what I got back:
"Thank you for reaching us about the availability to upgrade the internet speed. According to our address validation team, our network system show at this point the 45 Mbps internet speed is not available. We will notify you when our network system is updates, and 45 Mbps is available. Thank you for being a great customer. We value your business and relationship. If you still any assistance or have any question, please feel free to contact us anytime round the clock."
I replied:
"I have heard that some people have the 24mbps service with pair bonding. It appears from my stats that that is easily achievable with my lines. Would I be able to upgrade to that service? That is a question for Tier 2 technical support."
Their reply:
"I am sorry for the inconvenience. Our network system shows 18 Mbps is the max internet speed available for your account. 24 Mbps is not available."
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