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Can't get U-Verse, but my Neighbors Can?

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I live in an apartment building, and both of my neighbors to the left and right can get all 3 Uverse services, however I can only get Internet and Phone. Has anyone else had this issue, and how did you get it resolved? I talked to customer support and they claim they tested my line and I was too far from the VRAD. How can I be too far, when both of my neighbors in the same building are close enough?

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