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Total loop length vs F2 loop length

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Hello, I'm trying to determine if I would be eligible for pair bonding uverse and seem to be getting the run around. When I call, they tell my my total loop length is around 9k, but when I talk to someone else they say my F2 loop length is 4.4k. My understanding would be that the F2 length is from the SAI and would be within pair bonding range. Anyone have any thoughts?

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