I have a new construction home in a BRAND new area (it was a bunch of trees only 10 mos ago). I have FTTP with CAT6 running into the house. I moved in 3 mos ago.
Coincident to the move, I got Vonage service. I had previously had TMobile at Home but they have since discontinued the service and the required router was getting old and I couldn't get a new one.
I previously had Uverse FTTN 18mbps and never had an issue with the TMobile at home VOIP service.
I moved to the new house, 24mbps, FTTP (which I thought was better than FTTN with copper to a 35 yr old place). I now have intermittent QOS issues which are causing dropouts on the phone. Most of the time it's 96-98%, but occasionally goes down to 39%, 69%, 70% etc.
I've spent 2 weeks and many hours on the phone with support, I've had 3 visits, 1 to change the RG, two where the guy was mad and walked off. The third visit, he suggested that I switch to another internet provider!
I researched and the only options are Uverse and Comcast. I'm not convinced that Comcast is a better internet provider and had previously switched away from them while at my old house because at "busy" times, it was hard to get consistent service.
I have two ideas to fix this since ATT seems to have no clue and is now almost accusing me of being crazy since NOTHING is wrong.
1. I ordered a new router with QOS settings, I'll reprioritize the traffic to the Vonage/voice service, everything else is lower priority.
2. I'm now considering Comcast for TV only. I read that Uverse prioritizes TV when you're watching or recording. I record tv all day. My thought is that if I drop uverse tv I won't have the TV prioritized over "the rest of the traffic" and then I can use my router (above) to prioritize what's left for Vonage/Voice. Besides, I'm learning that Comcast and some other cablecard devices will fix another complaint...lack of streaming of recorded tv to my ipad.
I'm thinking that Comcast is probably ok for TV, Uverse has a better internet service and my tv is affecting the internet.
Thoughts???
↧