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18Mb to 24Mb

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I just got UVerse installed and the fastest profile they have available when checking on the website is 18 x 1.5. However, after installation it looks like the modem/line should support the next tier up - 24 x 3. Based on what the technician who installed said, I am about 1200-1400 ft from the VRAD. Based on the stats from UVRealtime, should my line work for 24 x 3 service? How does one go about getting their line re-qualified so that the system allows the reps to put in an order for the faster speed? There does appear to be some problems with higher frequencies as seen in the bit loading. Could that be a bridge tap further upstream (I'm in an MDU)?

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