I am in Leander, Texas, which is just outside Austin. I have FTTP, but am only allowed to get 18/3 service. I had 24Mbps back in California over copper! I've "heard" that they keep this area at lower speeds because their core infrastructure isn't up to snuff.
Anyhow, what's the process for finding out if and when we will get faster speeds? Getting things out of first-level techs is useless.
I'll jump to a faster competitor if it becomes available. We have TWC in the neighborhood too, but I've heard too many nightmares about them as a company (but fewer about their IP service).
I only use UVerse for voice and Internet. I get my TV from DirecTV so all I really want is fast internet!
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