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RG configuring?

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I believe that to change settings in my RG I have to enter the unique access code which is a safeguard. I was on a chat with AT&T about slow speed tests & he was able to change the radio channel to # 9 without me giving him the unique access code. My question is it looks like there is some kind of a back door which the techs can use to change the settings in the RG through remore access? If this is true are the RGs at risk security wise? Thanks & maybe a dumb question.

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