I do not subscribe to the Tech Plus I think it is called, but I received a text message this morning and an email tonight indicating that there is Direct Support Available, is this something new?
We hope that you are enjoying your U-verse service to the fullest extent. Should you have any questions or technical concerns about your service, we've set up a special service center located in the eastern U.S. to assist you.
For personalized support, simply call us at 855-466-2556 between 9 am and 12 am ET, Monday-Saturday.
We look forward to ensuring you are completely satisfied with your U-Verse service.
Sincerely,
AT&T Customer Service
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http://www.w4lny.com
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