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U-verse and Vonage problem

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We are having constant issues with our Vonage and U-verse. Internet connectivity drops for all computers when we get a call. I am looking into adding a good router to eleminate the U-verse Router/Modem as the source of the problem. My thinking is that using a purchased router will give me more control with the traffic. Question: To do this, I think I will have to call ATT to change the Broadband Router into a Gateway device only. Other threads mention tier2 phone number but I don't see it in the sticky threads. Any advice on this?

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