Kyle S: I understand that you would like to discuss the restoral fee correct?
Robert Johnson: Yes. Im working too. so im going back and forth.
Robert Johnson: Yes, I would like to get it waived since I had thought we updated the card. Secondly, if I do have to pay a fee then I didn't think it was that much.
Kyle S: We can definitely review the account to see what we can do about the restoral fee. First, may I have the account number and pass code?
Kyle S: Thank you very much!
Kyle S: Please give me a minute or two to review your account.
Robert Johnson: ok. thanks
Kyle S: The services were suspended for non-pay. Anytime the services are suspended for Non-pay we do charge a restoral fee. We did send a letter prior to suspending the services. This letter advises of the last chance date and the charges that would be applied.
Kyle S: Also with a card update it can take 4-6 weeks to be updated.
Robert Johnson: Right. But I thought it was on autopay since it was supposed to have updated the card
Robert Johnson: we paid with the new card last time
Kyle S: because the card was updating we needed a manual payment. The letter advised that the payment was needed to avoid a suspension.
Kyle S: Are you available to continue?
Robert Johnson: Even when I made the payment earlier this month It's still trying to use the old card. I'm going to update it myself online and make the payment. I'm not cool with it though.
Kyle S: OK Great!
Kyle S: It has been a pleasure chatting with you today. AT&T appreciates your business. Have a wonderful day!
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