I have sent a Private message on their forum and e-mailed to attcustcare, with no response. It looks like the AT&T direct forum here is closed?
From Friday:
I am down to my last desperate attempt! I have been on the phone with U-Verse for almost 5 hours now.
I had my last VOIP number ported out of U-Verse today. I am also told that my promotional discount ended today.
I have had HSIA45 (Power) pair bonded internet access from U-Verse for the last year on the 55/6 (27xxx/3xxx) each pair profile.
AT 12:25am this morning my RG re-synced.
Now Line 2 is down and Line 1 is synced at 25/2. It appears that my profile was changed from 55/6 to 25/2.
My account still shows that I have HSIA45. Nobody on the phone seems to be able to change the profile. I have done the chat, talked to tech support, sales, web connect, tech support again, and now back to sales.
They all say none of the above events should have changed the profile, but they can see that the RG is connected at 25/2 but they can not change it back to 55/6
I have 5 hours in this and I am still on hold as I type this.
From Today:
They sent a tech out Saturday AM. He was there for 3 hours. He bounced ports, changed ports, checked both pairs, chatted teir 2 tech support, sales, etc.
Both pairs are now up, but at 12.5/1 each for a bonded 25/2
He verified on his iPad that the account is set to HSIA45 (Power), but the "Service Profile" is set to 7330_25M_2M_BONDED instead of 55/6, but he could not find anyone that could changed it either.
He left saying I needed to contact sales...I am sick of calling and talking to people who have NO clue what I am talking about. SOMEONE has to know who to fix this...
It has now been 3 days!
My next call will be to Time Warner cable....
Please HELP!!!
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