I live in a rural area, not too far away from town, but a little ways out. Cable stops 1 mile down the road from me, so I'm stuck with a satellite connection (exede). Exede is just OK, it is OK because of the data limit on it. Now to get to the point lets go back 4 years ago. I ordered AT&T DSL in December of 2011, a technician came and installed it and all that good stuff. It was the best internet I had ever had considering I was going from the old wild blue to DSL. Well, that sure didn't last long. About 2 years later, I started to notice my speeds were getting slow and that my connection dropped very frequently. I called, a tech came and a direct DSL line with a whole home DSL filter. That didn't fix anything, so I just had to deal with it is what AT&T basically told me. I called again, then they had a reason why it was happening, it was because DSL was "old" and was being removed from my area and that U-verse has arrived (non fits version, copper ipdsl). They said that if I cancelled I could call and get U-verse all ordered up and installed shortly after. So, I called AT&T to cancel my DSL and order U-verse. Well, long story short, it wasn't available. I then said ok, I want my DSL back. Well... they couldn't do that either, so thanks to AT&T I was forced to switch to satellite internet which has a very small cap on it every month, it is so frustrating. I have called AT&T countless times, tech support is useless and so is the ordering department. But then, in the summer of 2013 U-verse became available on my road for a full week! I checked all my neighbors addresses and sure enough they could get internet only. So I checked mine, not available... hmm, something isn't right here, another thing that wasn't right is that the U-verse speed that was offered was slower than the current DSL speeds (DSL: 3mbps, U-verse: 768kbps...). Anyway, the point is that today my neighbors are slowly getting transitioned from DSL to U-verse by AT&T... but yet on the AT&T website it says U-verse isn't available to the people that have it... I saw a AT&T technician working on a post that had two white boxes attached to it about 0.8-1 miles from my house, I pulled over and talked to him about my issues. He said that I could get 1.5mbps no problem, and possibly 3mbps U-verse. He said the only problem was that AT&T wouldn't activate it for the part of my road i live on. Makes no sense whatsoever! I could go 3 extra miles down the road, FARTHER from either town on my road and receive frontier DSL no issue! I have become so so frustrated with this. All I want is some stupid internet, I mean HOW HARD CAN IT BE!? I need help people, help me resolve this PLEASE! I put in a research address request on AT&T's website and it stated it could take up to two weeks for my address to be researched, I was like OK, I'll give it a shot. No more than 30 seconds later after submitting that request I had already gotten an email saying that my address had been researched and that it isn't available, now that right there tells ya that AT&T didn't do anything at ALL! AT&T employees, feel free to contact me at [mod note: email address removed for privacy] to get this fixed, I will NOT reply to emails that are complete BS about not being able to get the service. I DO NOT run off a different line from my neighbors, we all run on the same line!!!!!! People have U-verse in front, behind, and on both left and right sides of me EXCEPT for me! Ridiculous!
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