I was on the 45mbps uvers internet only package. Have been a loyal customer since 2009. Called retention department and asked that there competition had 50 meg burst (comcast) for 39.00 a month. asked if they can come close to that. They bundled voip (did not need) to bring it down to $50.00 per month (10.00 cheaper). 2 days later I get an email that my billing was incorrect it should now be +5.00 per month. Called back to cancel now they are charging me 180.00+ to cancel. I was so mad that there retention department will not compete/will not try to keep there loyal customers/ will not match competition price. This company is so behind the times that they don't care about customers any more. I'll pay your dam early termination fee (180+) and will never ever come back.
I get my return # and account number. I am asked to take my equipment to ups store. There are 5 other people dropping off there uvers modems in line. When my turn comes to return the device I ask the lady that works there if they are getting alot of these devices. She tells me all day every day (this month).
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