Hello all, sorry this is a long post. Here is some background info on my situation. I have been an Internet customer with Bellsouth/AT&T for many, many years. I have 3.0 DSL, which is the fastest I can get. I have been trying to get AT&T to give me faster speeds, been writing, calling my elected officials, etc.
I live "out of the way" they all tell me. I also have an adult disabled son who lives with me, he has his own 3.0 DSL line due to our heavy usage, he averages over 200GB/month and doesn't mind paying the overages.
We do not have access to cable, AT&T is it. (except satellite which doesn't look good to me) or LTE with a MiFI, which is priced too high.)
I received a letter from AT&T telling me they "are thrilled to inform me of an exciting upgrade to my neighborhood" I am now eligible for U-verse HSI "up to 6.0" and they offer a deal if I get their U-verse Voice. I am now happy to be able to get twice the speed.
However, after calling 2 different sales reps and checking online myself, I am only eligible for 3.0. No one knows why the letter says 6.0. They also tell me they are phasing out DSL and I should receive a letter sometime in the future giving me 45 days to switch to U-verse.
Here's the kicker: they will allow only one U-verse line to my address. I had a heated discussion with the csr over that but she said only one per address. So I went to the County court house and obtained an additional physical address, I guess it will be 10 feet from my current NID!! I plan on calling AT&T and having them move my son's line to the "new" address.
Here is the DSL info from my modem Pace 4111N, the MUR looks to me like I could get 6.0, I wonder if they are waiting for me to change over. I can't seem to get the info to format correctly.
DSL Line Line 1 (inner pair)
Down Up
User Rate 3552 kbs 384 kbs
Max User Rate 8672 kbs 1076 kbs
Noise Margin 26.3 dB 16.0 dB
Attenuation 45.5 dB 28.0 dB
Output Power 19.8 dBm 1.4 dBm
Protocol G.DMT Annex A
Channel Interleaved
DSLAM Vendor Information Country {46336} Vendor {ALCB} Specific { -- }
ATM PVC 8/35
Rate Cap 0 kbs
Attenuation @ 300kHz 41.5 dB
Uncanceled Echo -11.5 dB Ok
VCXO Frequency Offset -41.7 ppm Ok
Final Receive Gain 22.0 dB Ok
Excessive Impulse Noise 0 Ok
Thanks,
Snuffy
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