Posted in direct forum, hoping to avoid a truck roll if possible!
Just got a uverse modem 3600 self install kit. after 8 pm installed. same line that i had dsl working.
Broadband light on, service light off or red
Gateway authentication Failure when open browser.
No ip address in gateway.2wire.net. Got speeds showing up and down. 13200 kbps down, 1528 kbps up.
Customer service insists a tech come out and work inside to resolve. I am sure it is not an inside issue and have to take off work to be here for tech.
I am showing DSL connected, internet shows connecting
I think the modem they sent looks used. Customer service says the modem is not activating.
I have the old dsl filter installed in the garage with a line ran just for the modem. Getting a strong dial tone on that line when I hooked a phone up to it, just to check it.
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