Yesterday I called up ATT to either get a better deal or cancel. It had been too long and TWC was offering a better rate and a free laptop. I happily end the call with about $50/month in savings, faster internet, and another wireless receiver just for sticking with ATT. In genera Uverse has been good to me.
Because the internet was faster she said (going from 24 to 45) I needed a new router/residential gateway. We set the appointment for next Monday. No mention is made of new wiring or anything other than a plug n play install. And the hardware and install would be free.
I get home and my wife is complaining we have no internet. I reset the router as you have to do sometimes, and I get nothing. Internet, TV, and Home Phone are totally out. I'm off the grid!
2 tech calls later last night and I have a tech coming to my house today (supposedly by 4pm) to "look into the problem". "The visit is free unless they would have to fix any broken wiring inside of your house". "Fortunately or Unfortunately, someone else in your area has the same problem" (wtf?)
11pm last night: I find the following post. It's all too coincidental. http://forums.att.com/t5/U-verse-Internet-Service/They-killed-my-internet/td-p/4051488
TL;DR he is making the same jump up to 45mbps and coincidentally lost internet.
My question is this: Why would you brick the router of the person that just threatened to cancel? With 6 days until the "real" install is scheduled, I have to take more time out of my day to play a dog n pony show? Man up and charge me if I really need a new wire.
I will report back. If the person that shows up has to drop in a new wire that costs me money A) I might just call att and (attempt to) cancel on the spot while he's standing there and B) why IN H#$^ couldn't you just pull this nonsense the day of install?
Has anyone else seen this, is this a common scam? It's absolutely lawsuit level stuff.
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