Is this good line stats. An att tech came today because there was a fec error issue that I reported and I noticed that I was getting very, very high fec errors between 10,000-100,000. He fixed an issue with Crossbox with the cable being broken, removed the coax in my house, and put ethernet receiver and wireless stbs. He said once there is 1000 fec errors the stats resets to zero and it did that as soon as he left when it reached up to 1000. Now 5 hours later I am getting this number of fec errors. Is it normal to have any fec errors because I see on this site that people have no errors at all. Do I need to tell att that change the card/port because I think it is an issue with the crossbox and it is located outside my subdivision. I have been having issues with this since we got TV service in july 2012. It didn't happen like this before I got TV service. A couple of techs came in the past but they never got to the root of what is the cause of the problem.
Modem: NVG589
Firmware: 9.1.0h12d22
Broadband Status
Broadband Connection Source DSL
Broadband Connection Up
Broadband IPv4 Address xxx.xxx.xxx.xxx
Gateway IPv4 Address xxx.xxx.xxx.xxx
MAC Address xxxxxxxxxxxxxxxxxxxxxx
Primary DNS xx.xx.xx.xxx
Secondary DNS xx.xx.xx.xxx
Primary DNS Name xxx
Secondary DNS Name xxx
MTU 1500
DSL Status
Line State Up
Downstream Sync Rate (kbps) 32339
Upstream Sync Rate (kbps) 5041
Downstream Max Attainable Rate (kbps) 59656
Upstream Max Attainable Rate (kbps) 5041
Modulation VDSL2
Data Path Interleaved
Downstream Upstream
SN Margin (dB) 19.6 0
Line Attenuation (dB) 23.1 0
Output Power(dBm) 14.2 -9.4
Errored Seconds 0 0
Loss of Signal 0 0
Loss of Frame 0 0
FEC Errors 3694 0
CRC Errors 0 0
IPv6
Status Available
Global Unicast IPv6 Address xxx:xxx:xxxx:xx::/xx
Border Relay IPv4 Address xx.xx.xx.xx
IPv4 Statistics
Transmit Packets 3647496
Transmit Errors 0
Transmit Discards 6
IPv6 Statistics
Transmit Packets 11191
Transmit Errors 0
Transmit Discards 0
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