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Need Uverse battery-back replaced - customer support is no help at all

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AT&T provided battery backup was replaced a few weeks ago by a field tech and it was very hard and took multiple customer service calls to even get that done. It is now out (blinking red.) I can get no where with standard customer support. All support does is ask me question after question, then transfer me over and over. Several times the AT&T system has hung up on me during the transfers - then repeat the process with no help ever. Would someone please help me? (personal information removed-tmpchaos)

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