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speed increase from 12 to 15, now capped back at 12mbit

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Last month, my speed was increased to 15mbit. Then my contract expired, and I renewed the same speed package. in the modem stats, my user rate used to be 25000. now, my stats are: User Rate 13207 kbs 1534 kbs Max User Rate 38938 kbs 7121 kbs Noise Margin 17.7 dB 20.6 dB Attenuation 18.8 dB 15.4 dB Output Power 14.5 dBm 3.9 dBm Protocol G.993.2_8d Channel Interleaved DSLAM Vendor Information Country {46336} Vendor {BDCM} Specific {62371 } Rate Cap 13216 kbs I am capped at 12mbit. No bonus speed. I was enjoying the 15mbit speed. Now they took it away. I rebooted my modem, still no difference. How do I get the 25000kbs back? I miss the 15mbit

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