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Service Horrendously Slow

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I've been getting horrendous AT&T Uverse internet performance for about 2 weeks. Half the time, web pages don't even load. When they do load, it takes upwards of 30 seconds. This is a very sporadic thing. It's not just one time of the day (say, when everyone gets home from work) that gets poor performance. Persistently throughout the day, the internet just seems to have issues. It's incredibly difficult to download anything because it goes at a crawling pace, and eventually the browser just gives up and terminates the download halfway. Streaming video frequently stops and starts. The animations on speedtest look like stop-motion animation. Surprisingly enough, I get pretty close to the speed I pay for (12 Mbps) http://www.speedtest.net/my-result/3637207247 For what it's worth, I live in southern California. Comments and suggestions are GREATLY appreciated! This is starting to drive me bananas. PS. It took me 3 tries to submit this post successfully, because the subsequent page would fail to load.

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