Hi,
I was originally installed with 12mpbs service with 5 static ip's business package and the pace 5031NV modem. I noticed all my the houses around me qualified for 18mbps. I call sales and they said it was not available at my address I escalated it and second level said that my line would support it. Back to sales who said they need to cancel my services and reinstall and give me new ip's 2-3 days down time to which I said no way just change the profile. Back to second level that did something, then back to sales that said they need to send a tech out to replace the modem. In the meantime after the second trip to second level my pace is reporting
DSL Line Line 1 (inner pair)
Down Up
User Rate 25312 kbs 2036 kbs
Max User Rate 29800 kbs 2036 kbs
Noise Margin 9.6 dB 0.0 dB
Attenuation 24.1 dB 0.0 dB
Output Power 12.0 dBm 8.2 dBm
Protocol G.993.2_8d
Channel Interleaved
DSLAM Vendor Information Country {65461} Vendor {CXSY} Specific {852 }
Rate Cap 29333 kbs
Attenuation @ 300kHz 15.1 dB
VCXO Frequency Offset -19.2 ppm Ok
Excessive Impulse Noise 0 Ok
But I don't see a noticeable speed increase am I working at the new speeds or should I have them come out and switch the modem I'm confused. The pace is pretty crappy but working well with my Cisco 1841 I don't want to have to go though a mess again with a new modem.
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