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Uverse 18mbs, what the heck is it?

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My wife signed up for UVERSE TV, 18mbs internet and phone. Internet is slow as heck. We have N wifi laptops and desktops. Its best speedtest has been 12mbs for the past 8 months, and this is with the ethernet cable hooked up to my SAGERNP5160, which also has a Intel ultimate n 6300 AGN wifi. Three conversations with techs, and they say I do not have DSL, that the TV signal is separate from the TV and the phone has no effect on my internet. So, the third tech came today, fixed a bunch of little minor stuff. But speed is good in the morning, crap at night. Please enlighten me on this crap.

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