The set top box died (Saturday evening).
I called in the problem.
They are going to ship a replacement by UPS, to arrive Tuesday.
I'm disgusted. Given the amount we pay, per month, I would have expected that they would dispatch a technician and have it replaced within 24 hours or less.
Yes, they will give a credit for the days without TV. But this is still appalling service.
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AT&T Uverse; 2Wire 3800-HGV router; openSuSE 13.1; KDE 4.11.5; firefox 30.0
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