we've had DSL for a little over a year with at&t and it says u-verse on my bill but from what i've been reading here, we are way too far to have actual u-verse service. the router/modem we have is a motorola nvg510... the majority of the duration of our service has been problem free until december when the drops began. since december, we've had five or six technicians dispatched to investigate. in one of the last dispatches, they ran a new line from the outside box on the apartment property to the bigger box outside the gate. it was the last tech that came out a few days ago that really did it for me. the tech did swap out the modem but in speaking to a "level 2" tech, it was determined that we were too far for a 6M profile and that we should drop down to a 3M profile. and my question was if we don't qualify for a 6M profile, why do we have it? most of the time, we hit 5M with the exception of the drop outs. when those happen, the modem loses sync and then fails at authentication. i think the longest this happened, the service was out for maybe an hour and a half. when we call about the issue, the loop tests always come back with errors and it guarantees that a tech will be dispatched. i did not accept the downgrade and said we'd try the new modem for a while. there's about 10.5k feet of wire between our modem and the CO. the 6M limit, we were told, is 9k feet. how can they sell us something if we don't qualify?
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