Called U-Verse support after noticing lots of weird load issues, they said it was the modem...so my 2210 that I've had for ~3 years was apparently on its last legs. They were supposed to ship me something from 2-wire, but "a system glitch" or whatever (aka tech probably didn't finish the order or something stupid is my assumption) meant the modem never shipped. Called back, got a tech out today with a new modem. I now have an Arris NVG510. I immediately go to put it into passthrough mode. My router (a desktop running pfSense) gets the public IP, but I then lose access to the internet. NOTHING gets out (or if it gets out, it isn't getting back...my wife hasn't let me keep it down long enough to troubleshoot yet). While this is going on, I also can't access the modem. http://192.168.1.254 sits waiting until it returns a redirect URL that times out (either http://192.168.1.254/cgi-bin/redirect.ha or http://192.168.1.254/cgi-bin/home.ha but I'm not sure which because I didn't save the URL while it was failing).
Some Googling turns up some disappointing results, including a few threads here. Most of them say that the 510 has a hard time handling passthrough, but most of them are also a few years old and talk about possible firmware updates coming. Am I out of luck? If I call support, is there better hardware out there? Is a same-hardware swap going to help anything? The tech I had out didn't seem as network-knowledgeable as some I've had, so I'm not sure calling her back direct is going to help much. Is there a trick I'm missing? (WiFi is off, I've tried both static and dynamic DHCP, I don't have an option to turn off IPv6). I just realized I think the "Firewall Advanced" settings were still enabled...perhaps turning those off will fix things? I think if I kill the internet again my wife may kill me, so I really want to be a bit more confident in my next try.
All that said, the sooner full U-Verse is rolled out to my neighborhood, the better. I'm getting tired of 3Mbps.
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