My rate cap is 6mbps but my RG usually hovers around 13-14mbps when I look at what is available. The ATT webpage does not give me the option to increase speed to 12mbps. I called to see if they could override what the internet shows and give me the better profile. Their response was for me to go to their webpage and see that I can't get a better profile than 6mpps. But that is why I called in the first place! lol
How can you get ATT to give you a better profile than what is listed on the webpage?
Thanks!
FYI - every time it thundered, my RG would reset. I thought it was the ISP. But I rewired the old phone line with good stuff from Amazon. When I disconnected the old line, it was so brittle it crumbled! So the thunder was causing the line to vibrate and disconnect. The new line is not cutting out anymore.
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