What sticks in your craw? Collectively we can come up with about 30 ways, problem will be to achieve consensus on ranking of the top 12 say.
BK1. Epic failure to leverage existing FTTP for revenue. Vast majority capped at either 18Mbps or 24Mbps asymmetric for years and years. Where's the shareholder outrage?
BK2. Epic failure to upgrade peering to support 3rd party prime-time streaming video. Due to which, you've earned my blood oath to boycott u-verse TV.
BK3. Epic fail: Missing the opportunity of a roll out of a new generation of RG (NVG589), to enable native uPnP.
BK4. Failure to proactively eliminate speed downgrades from DSL to u-verse "upgrades" via most basic continuous quality improvement procedures:
Using your databases, run at least monthly automated reports to compare address' DSL speed tiers against what u-verse database reports as maximum available (both ADSL2+ and VDSL2). Every address where u-verse tier availability shows a speed downgrade, flag as a defect. Apply a root-cause corrective-action procedure to all defects. Pareto root-causes by frequency, address top down, to drive towards zero defects.
A semi-reasonable root-cause: All good u-verse shelf ports are taken, only obsolete (slow) shelves remain; corrective-action: upgrade obsolete shelves.
BK5. Missing TV errors table. Every case of packet loss, pixelation, freezing, blue screen, loss of TV signal... should be counted, tabulated, and trivially viewable by the customer. UDP is not an excuse to not track error rates.
BK6. All error tables must show the timestamp when it was last zeroed (only the older 2wire RG's broadband error table did this correctly).
BK7. Gouging for the upload. A more ancient blood oath is all that prevents me from spending less to receive more download but especially more upload from... Comcast.
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