I've been a very satisfied uVerse customer since October 2009. I've had the U200 and Max Plus service since the beginning.
I decided to call and ask to talk to Retention since I keep getting peppered with Dish, DirecTV, and Charter ads where the prices look better.
She looked up my account, saw I had no late payments, etc. She then offered me U300 and HD service with Max Plus for $35 off my current pricing for the next 12 months. I had to agree to a 12 month contract (with a penalty of $15/remaining month for dropping out early). If I move, there is no penalty.
I told her I liked that and would go for it. She then gave me an additional $35 off my current month's bill.
So, just for calling and keeping with AT&T for 12 more months, I've got $455 less payments, 100+ more channels, and HD. I'm glad I made that call.
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