Okay, here is the deal.
A client ordered U-Verse, and was told the fastest they could get was approx. 18 x 1.5. We asked for faster and the AT&T rep (that normally sells them cell phone stuff) said she would check, but came back a day or two later and said "the loop cannot be extended, the fastest is 18 x 1.5."
Okay, so they ordered the service and the installer came out to put it in. When the installer was done, he said they should have gone with the bonded 45 x 6. We said, "well, we were told they couldn't extend the loop." At that point, the installer says "well the DSLAM (or whatever he said) is right there in the parking lot, and I have plenty of good pairs to the building."
So we got in contact with the salesperson, told her what the installer said, and she said she'd look into it. Some time passed and she got back in touch w/ the customer and told him that it can't be done, that the loop can't be extended, and that the installer misinformed us.
So I guess I'd just like some education at this point. It seems to me the terminal to which they need to connect IS right out in the parking lot. Is it possible that the equipment in there is just too old and the installer was just wrong? Is it possible the salesperson is just wrong and is talking to the wrong people to make this happen?
If 18 x 1.5 is the best we can do, then so be it. I'd just sort of like to make sure it wouldn't pay to talk to someone that doesn't normally handle cell service, before giving up.
Thanks!!!
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