We received an offer from the mail that uverse is giving $100 visa rewards card to existing att dsl customers upgrading their internet to a higher tier on uverse. We had already planned on upgrading to the internet and phone bundle before coincidentally receiving this letter. So I called the number on the letter. After the rep got my information, he told me the price for the 18mbps internet and 200 minutes voice bundle was going to be $81 because we are not new AT&T customers, I mentioned the $50 a month promo price for signing up online and he said the best price he can give is $66 a month for the bundle plus $200 for the equipment and installation and the $100 visa card which arrives in the mail can be used to pay the bill. I agreed and scheduled the installation date.
2 weeks later we received a statement for $81 and the $200 fee. The rep did not apply the promo price. I went to google to find the number for the retention department. After 20 minutes on hold, I got to speak to a rep. I politely mentioned that the promo price wasn't applied to our bill. After looking up the details, the rep offered to give us a promo price for $48 a month for the internet and phone for 1 year. The $100 visa card instead of being sent by mail is going to be credited towards this bill which basically waives the installation. Our $99 equipment fee is split into 3 payments. I double checked our account to confirm the promo price was indeed applied.
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