After 18 months of experience with Uverse I'd say that it's a trap. Clearly ATT has rolled out something which is simply not a reliable service. As a very longstanding DSL customer I have been shocked at the number of different and mostly transient problems that have occurred. The only good thing I can report is that the tech support line is easy to reach late at night. Beyond that, frankly, not so good.
I've had multiple boxes fail, multiple internet outages - three in the past month - all sorts of TV issues, etc etc. I think that they should just stick to DSL, at least around here in Southern California.
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