So, like many people our U-Verse has been plagued by audio drop-outs since we switched to an HD TV and started using the HDMI cable. It's been quite an annoyance, but calling Support is usually a bigger annoyance so we just lived with it since this TV isn't used for U-Verse that much anyway. However, we're getting ready to change over another TV that gets used for U-Verse a whole lot so I finally called today to see about resolving the problem.
After being told the hold time for a phone rep was greater than 30 minutes (!), I opted to try the Live Chat. Managed to get a rep 10 minutes sooner, apparently. :) Anyway, after a bunch of questions and upgrading our existing DVR software, she decided to send out a replacement unit. At first I thought she was going to send a newer model, since my understanding from the many posts here is that the issue is an inherent hardware problem with the VIP1200 series receivers, but she tells me she's just sending another VIP1216.
Has anyone had a new VIP1216 resolve the audio problem? Did they make some hardware changes and keep the same model number? Or am I going to be going through this process again next week? If so, any suggestions on what to ask for or say to get a real resolution to the problem?
On that note, anyone know why the menu and interface has gotten so slow and laggy? There is literally a 5 second delay between keypress and response for many things now, like pressing the Menu or Guide buttons. Even just trying to enter a channel number takes a couple of seconds for each keypress to register. When we first got U-Verse many eons ago, it was very snappy.
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