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Issue with service

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I have had nothing but issues with uverse from day 1. So I am on the 45 meg plan and only get about 14 megs down all the time. I just logged into my gateway and this error is at the top of the page. "The system database is invalid. You may need to reset the device or contact Technical Support". I have rebooted the system but the message is always there. So I know that I need to contact technical support...but I was just wondering if anyone know what may cause this?

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