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ATT U-Verse E-mail

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My customer uses the Outlook 2007 client on a laptop with an ATT U-verse named xxx@bellsouth.net email account at her home. Used to work, now it does not with all online and ATT support setting changes. WHAT is the problem when this same email account and same laptop can send and receive email when I use it on my Comcast network at my home?

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