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VIP-1225 hard drive failure

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The hard drive just failed in my VIP-1225 DVR, and now when it boots up, it makes somewhat loud grinding noises, then sits there. A gear appears on the screen and a meter slowly fills up. Then the screen flashes off, then back on, and there are two gears on screen, and a meter with a marquee cursor instead of a progress bar. Then it flashes to a red X. Who should I call about getting this unit replaced?

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