My account is provisioned for Max Turbo Internet access. This was verified at install via speed tests and by viewing the gateway configuration.
About 3 weeks ago, my speeds dropped down to 12 MBPS. The DSL configuration is now showing this:
DSL Line RJ-11
Down Up
User Rate 32342 kbs 5040 kbs
Max User Rate 45056 kbs Not Available
Noise Margin 12.4 dB Not Available
Attenuation 14.8 dB Not Available
Output Power 14.2 dBm -11.3 dBm
Protocol G.993.2
Channel Interleaved
DSLAM Vendor Information Country {65461} Vendor {CXSY} Specific {12291 }
Rate Cap 32344 kbs
My question, does U-verse update the speed profile automatically? Does anyone know the best contact number for U-Verse to have the account checked?
I spent an hour on the phone with India and they sent me a new gateway.
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