Ok folks, I am going nuts. Few months ago I had U-verse TV and 18m internet installed, Tech came out and set everything up and after replacing the INID box in the back 3 times to get a working one and then having issues with the 2wire RG wireless not wanting to turn on at all everything was great. Well everything was great for about 3 weeks.
Suddenly everything went down. with the help of att tech support we figured out the Wireless gateway for the tv boxes went bad, I pulled it, reset everything ran cat5 directly to tv boxes and all was good again.
For about a day. After that I started losing All hardwired internet connection and wireless boxes. Reset seemed to bring things back up and it'd work great again, for a while then few hours to day later id have to reset again. This went on for a week and I called tech support. After testing the line they tell me all is good with the line however They were nice enough to send out someone to test the line and tell me my numbers are great, replace the RG and the bad TV wireless gateway. Again all is good for about a 2 weeks.
Jump to present I am having to do a reset everyday again for wireless signal and Ethernet, either goes weak or missing altogether. And about every few days I lose all hard wire access to the gateway page altogether. Again a reset brings everything up for a while. I call tech support today, guy tests the line sees all is up on his end, runs some other tests and then basically tells me there is nothing wrong since all his test came out looking great. He accused me of calling in fake support calls and said all he would do is log the call, No tech, nothing.
I am a bit miffed. I mean seriously, Like I don't have better things to do than to prank call support through AT&T.
So with that said, When it is working the price is good and I actually like the service.
What I have tried myself to resolve the issue
Reset obviously works for a while. Power cycle of everything INID And Gateway does work for a while sometimes, when it doesn't I have to do a full reset. I have moved the RG to different spot. When it went down the last time I unplugged everything on that circuit (Few lights and the biggie a freezer) and left it unplugged for a while, actually thought that was the issue and started to move the freezer when wife came out and told me it was down again, sure enough. I disconnected all hard wired connections and all but my laptop (We have a lot of connected devices.) thinking maybe we were somehow overloading it. Nope, went down again. I am not sure what else to do accept cancel and take up TW on there offer to pay the ET fee.
I am sorry for the long post, but I figure you folks might be able to tell me if I am missing something. Im getting real tired of resetting everything. The only thing I haven't tried is installing my own router to the Ethernet port on the back of the INID. However I really don't want to double NAT. And Even if I do that I am not sure the problem is the gateway itself.
If you can tell me if there is anything I am missing or should try, I would be eternally grateful, Despite the lack of support, Personally I like the service when it works. Although my wife on the other hand is going crazy over this.
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