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Am I getting my rated speed?

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I'm confused by the number, so please help me make sense of them. I have AT&T U-verse High Speed Internet Max (12 Mbps / don't know upload speed, it's not listed). Sync Rates on my gateway/router 11998 d/1021 u. Speedtest.net says 10.80 Mbps d, .94 u. Looks like I'm missing 2Mbps, is that normal?

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