My $35/mo promo rate for 18 mbps u-verse DSL just expired. I called the 1-800-ATT-2020 number was offered nothing. I asked to be transferred to retention. They initially offered $15 off the $56 standard rate with a year commitment or $10 off with no commitment. I chose the latter. To that, the CSR responded, "let me check with my manager for any manager's special." The "manager's special" was 50% off with a year commitment, or $28/mo. I took that.
What a silly game.
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